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Frequently Asked Questions

If you've got questions on how to use Wallpino, you want to report a bug, or you'd like to contact us, or suggest a feature use information on this page to get started.

If you'd like to do a little self-help, you can browse the FAQs.



1. I have an idea to improve Wallpino

If you have a suggestion on how to make Wallpino a better place, nip over to the Wallpino Ideas (Features) and post it there. Wallpino staff monitor that area for ways to improve the site.

2. Logging in

Here are a few reasons why you might not be able to log in...

Forgot your password

If you're having trouble remembering your password, try the password restore option.

Cookies

If you're seeing an error message about cookies, here are some tips that might help:

  • If you use a firewall or other computer security software, try temporarily disabling it and then try to log in.
  • Try turning your modem or router off and on again.
  • Try opening Wallpino in a different browser. (If you can log in with a different browser, there might be some security settings in the first one that you need to change.)
  • If you are using a browser provided by your Internet Service Provider, it may be incompatible with our login process. You might like to try using a browser like Firefox, available for free download here.

Still need help?

If you're still looking for answers, you can get Help by Email.

3. How many photos can I upload?

There's no set limit, but this feature was designed to upload single images from camera phones. You can send multiple photos through "multi-upload" link in your account, but you may have problems uploading some of them.

You may encounter problems if you upload large numbers of photos at one time or upload very high-resolution or large-size images.

Since these issues vary, we suggest uploading fewer images at a time. You may have to experiment to find out what works best for you.

If you upload photos but they don’t appear right away, give it some time. All uploaded images are checked before publishing from start. 

4. Are there limits on file sizes or file types for uploads?

You can upload photos up to 10MB in size. We officially supports JPEGs, non-animated GIFs, and PNGs. You can also upload TIFFs and some other file types, but they will automatically be converted to and stored in JPEG format.

As you publish photos, they're compressed and resized by Wallpino (if necessary).

5. I tried to use your upload page and got an error. What's that?

Error message means your upload failed.

Here are a few possibilities: there may be a problem with the format of the image, there could be a problem with the file itself, or it is possible the internet connection timed out, so the upload itself was incomplete.

If you get that error, you can try the same photo through the upload page, or the "multi-upload". If the file only fails in the single upload page, feel free to send us some detail on what files failed for you.

6. Why aren't my photos appearing in searches or categories?

To make sure your photos show in searches, remember to add accurate tags and descriptions. If your photos are just uploaded, all have a pending status and require to be moderated. That usually take few hours.

7. Can anyone leave a comment?

Yes - any member can leave a comment. We recommend that any Wallpino user be able to comment on your photos.

8. I want to report abuse (stolen photos, bad behavior, etc)

If you encounter a member or image that you believe to be in violation of our Terms of Service, go to the page where you're seeing the content, and click the "Report Abuse" link at the bottom of any page.

Using this link will expedite your message to our abuse specialists, along with the URL of the page you were looking at when you clicked on it. This enables us to quickly locate the content you're referring to and take the necessary action.

9. I have another issue/question not listed here

Okay, how would you like to ask for help? You can search the FAQs, or ask a new question by Email.

10. Wallpapers license

Don't forget to make sure that you have all the necessary rights and you won't be infringing on any third parties with any content that you license on Wallpino. Accounts are intended for members to share content that they themselves have created.

You can choose to use a Creative Commons license to allow more liberal use and sharing of your wallpapers while still maintaining reasonable copyright protection.

This option will apply to all public wallpapers you upload.

Which license is right for you?

The Creative Commons website provides a wizard for you to choose the license most appropriate to your needs. You can check that before you make your decision here.

For more information, you might like to read:

Why is this useful?

Creative Commons is a non-profit organization devoted to expanding the range of creative work available for others to build upon and share. Current copyright laws are generally extremely restrictive. Creative Commons has done the hard legal figuring to enable you to simply and easily express your preferences with respect to what people can do with your work. We wholeheartedly support and endorse their work.

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